If you’ve been using DroneDeploy to create 3D models of your drone mapping projects, you might have encountered an issue where you can’t view the 3D models properly. Here are a few reasons why this might be happening and some troubleshooting tips to help you solve the problem.

1. Hardware and Software Compatibility:

One common reason for not being able to view 3D models on DroneDeploy is that your hardware or software might not be compatible. Check if your device meets the minimum requirements for viewing 3D models. Ensure that your operating system, browser, and graphics card drivers are all up to date to ensure compatibility.

2. Slow Internet Connection:

Sometimes, a slow internet connection can cause issues with loading and viewing 3D models on DroneDeploy. If you’re experiencing lag or the 3D model is not loading at all, try switching to a faster and more stable internet connection to see if that resolves the problem.

3. Large Dataset:

If your 3D model dataset is large, it might take some time to load and render on DroneDeploy. This is especially true for complex and detailed 3D models. In such cases, be patient and allow some time for the model to fully render before expecting to view it properly.

4. Cache and Cookies:

Clearing your browser’s cache and cookies can sometimes resolve viewing issues on DroneDeploy. Over time, these temporary internet files can accumulate and interfere with the proper rendering of 3D models. Clearing the cache and cookies can help refresh the browser and improve the viewing experience.

5. Graphics Card Performance:

If you’re still unable to view 3D models despite trying the above troubleshooting steps, it might be worth checking the performance of your graphics card. Ensure that your graphics card drivers are updated and that your card meets the recommended specifications for viewing 3D models on DroneDeploy.

6. Contact Support:

If all else fails, and you’re still unable to view 3D models on DroneDeploy, don’t hesitate to contact their customer support team. They can help diagnose the issue and provide further assistance to resolve the problem.

In conclusion, if you’re unable to view 3D models on DroneDeploy, it’s likely due to compatibility, internet connection, dataset size, cache and cookies, or graphics card performance issues. By troubleshooting these potential causes, you can hopefully resolve the problem and start enjoying your 3D mapping projects on DroneDeploy once again.