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Troubleshooting 3D View Issue on DroneDeploy

Oct 05, 2024

Are you having trouble viewing 3D maps on DroneDeploy? Don't worry, you're not alone. Many users have experienced issues with the 3D view feature, but there are some steps you can take to troubleshoot and fix the problem.

First, make sure that your device and browser are compatible with the 3D view feature on DroneDeploy. Check the system requirements and recommended browsers to ensure that you are using a supported setup.

If you are using a compatible device and browser, but still can't view 3D maps, try clearing your browser's cache and cookies. Sometimes, these files can cause conflicts with the 3D view feature, so removing them may solve the issue.

Another common cause of 3D view problems on DroneDeploy is internet connectivity issues. If your internet connection is slow or unreliable, it may prevent the 3D maps from loading properly. Try switching to a different network or restarting your router to see if that resolves the problem.

If none of these troubleshooting steps work, reach out to DroneDeploy's customer support for assistance. They can provide further guidance and help you diagnose the issue more thoroughly.

In some cases, the problem may be related to the data itself rather than your device or browser. If the 3D maps are not loading or displaying correctly, it's possible that there is an issue with the data processing on DroneDeploy's end. In this case, contacting customer support is the best course of action.

Overall, experiencing issues with the 3D view feature on DroneDeploy can be frustrating, but there are steps you can take to address the problem. By ensuring that your device and browser are compatible, clearing cache and cookies, checking your internet connection, and seeking assistance from customer support if needed, you can work through the problem and get back to enjoying the full functionality of DroneDeploy's 3D mapping feature.

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