If you're a DroneDeploy user and you're experiencing issues with viewing 3D maps, you're not alone. Many users have reported having trouble accessing 3D maps on the platform. Fortunately, there are several troubleshooting steps you can take to resolve this issue and get back to enjoying the full capabilities of DroneDeploy.

1. Clear Browser Cache: Sometimes, cached data and cookies in your browser can cause issues with loading 3D maps. Try clearing your browser's cache and cookies, then reload DroneDeploy to see if the issue has been resolved.

2. Check Hardware Compatibility: Ensure that your device and browser are compatible with DroneDeploy's 3D mapping features. Some older devices or unsupported browsers may have trouble rendering 3D maps properly.

3. Update Graphics Drivers: If you're using a computer to view 3D maps on DroneDeploy, make sure that your graphics drivers are up to date. Outdated drivers can lead to display issues, including problems with viewing 3D content.

4. Verify Internet Connection: A stable and fast internet connection is essential for loading 3D maps on DroneDeploy. Check your internet connection speed and stability to ensure that it meets the requirements for viewing 3D content.

5. Contact Support: If you've tried the above steps and are still unable to view 3D maps on DroneDeploy, it's time to reach out to DroneDeploy's support team. Provide them with details about the issue you're experiencing, including any error messages or specific maps that are causing trouble. The support team can help diagnose the issue and provide further assistance.

By following these troubleshooting steps, you can hopefully resolve the issue of being unable to view 3D maps on DroneDeploy. Once the issue is resolved, you'll be able to continue using the platform for drone mapping, aerial photography, and 3D modeling with ease and confidence.